SHOWERLAND

Showerland Terms & Conditions for a Seamless Installation Experience

At Showerland, we strive to provide high-quality shower screens and professional installation services. To ensure clarity and avoid misunderstandings, please review the following important terms:

1. Consultation & Measurement Fee

  • A $55 consultation and measurement fee applies before placing an order.
  • This fee is non-refundable and covers our expert's time and precision in taking measurements.
  • Accurate measurements ensure a custom-made product that fits your space perfectly.

2. Payment Terms

Material Cost

  • Full payment for materials is required upfront before ordering your custom shower screen.

Installation & Additional Services

  • The customer must pay the installation fees once the installation team reaches the site and delivers the product before installation begins.
  • Please liaise directly with the installer who conducted the site visit for:
    • Scheduling installation dates
    • Addressing any measurement concerns
    • Follow-up services

3. Glass Quality & Minor Imperfections

  • Minor scratches or imperfections not visible from a distance of 3 meters or more are considered acceptable and not defects.
  • Glass surfaces may have slight texture variations that are not visually detectable, but feeling them by touching the glass is not considered standard. It does not affect the integrity of the glass.
  • Customers are required to inspect the glass for any noticeable defects before installation completion.

4. Inspection Policy & Customer Responsibility

  • Customers must inspect the glass for visible imperfections while our team is on-site before the silicon sealing phase.
  • Once the silicon sealing is applied, glass replacement will not be possible without extra charges.
  • If there is an issue before silicon sealing, we will replace the glass at no additional cost.

5. Design Considerations & Water Leakage

  • We design Frameless and semi-frameless shower screens with a 3mm to 6mm gap around the door.
  • These designs are not fully watertight, and some water spray may escape. This escape is considered normal and not a defect.
  • To minimise water escaping, customers should take necessary precautions (e.g., adjusting shower head direction, using bath mats).

6. Installation & Wall Surface Disclaimer

  • Our installers take every measure to minimise marks or holes left by previous installations.
  • However, due to past wear and tear, we cannot guarantee the complete removal of old holes or discolouration of tiles.
  • Customers may need to replace affected tiles at their own expense if necessary.

7. Custom Orders & Manufacturing Timeframe

  • Custom shower screens take approximately three weeks to be ready after the site visit.
  • This timeframe ensures high-quality craftsmanship and proper quality checks before installation.

8. Warranty Terms & Coverage

  • One-Year Warranty covers manufacturing defects and product quality issues.
  • Warranty does NOT cover:
    • Glass (as maintaining its safety is beyond our control).
    • Any call-out fees ($99, including GST) if required after the first week of installation.
    • Labour costs for repairs – Warranty covers parts only.
  • Customers must report issues within one week of installation to qualify for no-cost site visits.

Final Acknowledgment

By proceeding with an order and installation, the customer acknowledges and agrees to the above terms. These policies ensure transparency, avoid disputes, and provide a hassle-free experience for both parties.

If you have any questions or need clarification, please contact us before installation begins.